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Shipping and returns
To see VDT policy information please use the links below or simply scroll down.
Buying from VDT (UK) Ltd
Paying for goods and Currencies accepted
Carriage information
Refund, Replacement and Cancellation terms
VAT and Export Taxes
Customer Services
Buying from VDT (UK) Ltd
Our e-commerce site is currently under construction. In the meantime you can order any of the products on our site, and any of the many other products that we sell, by calling our sales team on 0115 714 9990, fax your requirements to 01623 414140, or email us on sales@vdomain.co.uk.
Paying for goods and Currencies accepted
We accept payment by most major credit or debit cards, cheque, bank transfer, or in many cases we can set up an account for our trade or larger end-user customers. Prices are shown in GB Pounds Sterling.
Credit card information can be provided by phone or fax. We do not recommend sending your credit card details by email as we can not guarantee its security.
Cheques should be made payable to VDT (UK) Ltd, and goods will not be despatched until payment has cleared.
If you have any queries about making payments please contact us.
Carriage Information
Goods are despatched either by Royal Mail or by Fastway Couriers. Goods are insured up to a maximum of £500 per order.
VDT (UK) Ltd will only despatch goods to the billing address on the credit card.
A signature is required on delivery. If no one is available to sign for the package, the courier will either attempt to re-deliver, or you may be required to collect the package from their premises. A card will be left to advise you of what action need to be taken. Carriage costs will be provided to you on order placement.
Refund, Replacement and Cancellation terms
VDT (UK) Ltd will attempt to delivery your goods in good time and in perfect condition, however, we can't guarantee that from time to time things won't go wrong. If you receive damaged or faulty goods from us please contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you.
If you are unhappy with your purchase for any reason please contact us within 14 days of receiving your goods to arrange a full refund. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days of notifying VDT (UK) Ltd that they are not required. If the goods are not returned in this time we reserve the right to arrange our own collection, and the cost of this will be withheld from the refund.
Click here to download VDT's full return policy.
VAT and Export Taxes
VAT is included in the cost of all products unless otherwise stated. An Invoice detailing the cost of products and VAT will be sent with the goods, or shortly afterwards by Royal mail or email. VAT exempt buyers can have their VAT refunded. Please contact us on 0115 714 9990.
The purchaser is solely responsible for any import duties, import taxes or other charges that may be applicable for imported goods into their particular country or state.
Customer Services
If you have any comments or questions about an order, or our products in general please contact us on 0115 714 9990 or by emailing sales@vdomain.co.uk. Office opening hours are Monday to Friday 9am to 5.30pm. Cost of call vary depending on your provider. Customer enquiries will be dealt with within 3 working days.